Introduction
While self-service kiosks have been around for some time, they are increasingly adopted by ever more financial institutions and banks. Even though at first they appear to be just regular ATMs, they are capable of performing a variety of additional transactions and services during peak hours or in multiple remote locations. Customers enjoy numerous benefits including the ability to cash checks, complete money orders, print official receipts, pay bills and withdraw cash. Furthermore, this helps to ease the burden on tellers allowing them to spend more time with individual customers that require additional assistance, all of which reduces customer waiting times and increases service efficiency.
Application Requirements
A particular customer was looking for an embedded system withrich I/O connectivity, numerous reliable serial ports to connect several kinds of printers and card readers, and noiseless operation for quiet interaction with customers. In addition, a critical task of this banking kiosk was to secure customer’s personal information such as security ID numbers and bank account information.
Numerous Serial ports
With its modular design, Advantech’s MIO-5250 with MIOe-210 was chosen for its multiple ports with up to 8 COM ports, allowing customers to easily connect different printers and readers, such as thermal printer, stylus printer, bank/IC card reader, PINPAD reader, barcode scanner and more for versatile transaction needs. To ensure reliable interface connection, all serial ports on the system are designed with ESD protection up to contact discharges of: ±8 kV, air gap discharge: ±15 kV.
Noiseless Operation
Because people frequently interact with banking kiosks, noiseless and reliable operation is important. MIOS-5250 is powered by an Intel® Atom™ N2600/ D2550 dual core low power processor with fanless design which makes it noiseless with high MTBF.
Remote Management and Security: In the banking industry, system security is critical for personal data protection and for internet data transfers. MIO-5250 bundles with Advantech’s SUSIAccess remote management software that enables complete and excellent system protection powered by McAfee, providing an effective way to block unauthorized applications and code, and eliminates the need for IT administrators to manually maintain lists of approved applications. Only authorized software is allowed to run, and it cannot be tampered with. With SUSIAccess remote management capabilities, and system recovery features powered by Acronis, a bank can remotely manage and monitor any branch's kiosk machine for screen hang ups, reboot requests, data backup and auto recovery; saving huge maintenance costs and providing all the necessary security protection.
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